Frequently Asked Questions

Some residents may be eligible to receive the discount rate for the Infrastructure Service Charge. See our Frequently Asked Questions (FAQs) below.

Who is Eligible for the Service Charge Discount?

Discounted Infrastructure Service Charge is only available for users with a 1-inch meter size or less who meet one of the below qualifications:

• Residents age 65 or older; or
• Residents enrolled in the Illinois Benefit Access Program; or
• Residents who qualify as low income by a uniform criteria by the Township that services the residential unit can apply for a  reduced service charge.

How Do I Apply for the Discount if I am a Senior?

Please bring your government issued photo ID with your current address and date of birth to the Finance/ Water Billing Department during normal business hours and fill out the application. You may also email the Water Billing department at waterbilling@hpil.org a completed Senior Discount Application Form along with a copy of your government issued photo ID with your current address and date of birth. To be eligible for the discounted rate, you must be listed as the customer on the water bill for the residence.

How Do I Apply for the Discount if I am a Member of the Illinois Benefit Access Program?

Please contact the Public Works Department during regular business hours at 630-823-5700 for information. You will be required to fill out an application, present your social security card and a government issued photo ID. Must be renewed every 2 years. If your application is approved, you will receive the discounted rate as well as a discounted rate on your garbage service.

How Do I Apply for Low Income Certification in order to receive the discount?

The Village of Hanover Park offers a discounted water infrastructure service charge for low-income residents. In order for residents to qualify as low-income, they must provide a certification letter from one of the following programs: LIHEAP, LIHEAP CEDA, IDHS SNAP, or WIC, or other similar approved program. The Village of Hanover Park is collaborating with the townships that service Hanover Park to help residents apply for these programs. Certification letters should be dropped off at the Water Billing Department at Village Hall, or emailed to waterbilling@hpil.org. 

The discount for the service charge for a low-income resident of the Village of Hanover Park is limited in its capacity and scope and is guided by the following:

• The discount for monthly service charge is for Hanover Park residents only.
• Residents must meet LIHEAP, or other similarly approved program, guidelines as a low-income household.
• The Hanover Park resident requesting assistance must be specifically listed on the water utility bill (including renters if their name is on the water bill account) to receive the discount.
•  The discounted rate will expire on March 2nd of each year, regardless of when the original certification was submitted.
• The discount must be renewed every year and the notice of the resident still meeting the guidelines must be sent to the Village of Hanover Park Water Billing Department on or before March 21st of each year to be effective April 1st. Residents can submit for the discount at any point during the year, but the qualification of the resident meeting LIHEAP or other approved program guidelines must be presented to the Water Billing Department on or before the 21st of the month to be valid on the following month’s bill.

Water bills are issued and mailed on the 1st of each month.  Water Bills are due on or before the 21st of each month, regardless of the day of the week it falls on.

Email waterbilling@hpil.org (Please make your address the email subject line) requesting any of the above items. A water service billing representative will respond with any attached forms and/or instructions. All these requests can be handled and processed through email, so there is no need to make an additional trip to Village Hall.

When payment in full is not received by the 21st of the month, a 10% penalty is added to the account. A termination notice is sent out on the 22nd of the month with an updated amount now due (original billed amount plus late fee), and a secondary due date equal to the 34th day from the original bill being issued.

The quickest and easiest way to verify your account balance is to log into your water account at the Village’s Website (hpil.org) and check your balance. You are also able to view past bills and make payments here as well. You will need your account number and the name on your account, as found on your bill.

If you have not yet made your payment, remit payment before the due date on the Termination Notice to avoid further penalties and service interruption.

All residents selling their home in Hanover Park need to purchase a Transfer Tax Stamp prior to the closing.

The homeowner, realtor, or lawyer must call the Finance Department at 630-823-5790 at least 3 business days prior to the closing to request the Stamp (No walk-in requests will be honored). When purchasing the stamp, you will need the MYDec or PTAX-203 form and the Village of Hanover Park’s Real Estate Transfer Tax Declaration form, and the Deed. You can email all of these documents to financedepartment@hpil.org 

All outstanding monies due to the Village must be paid prior to obtaining a transfer stamp. This includes tickets, invoices, liens and judgments, and a final water bill.

Yes, a quick claim deed requires the purchase of a transfer stamp. The homeowner or lawyer must call the Finance Department at 630-823-5790 or email financedepartment@hpil.org to request the Stamp (No walk-in requests will be honored).  A copy of the signed and notarized deed and Village of Hanover Park's Real Estate Transfer Tax Declaration form is required.

You can pay for your parking ticket:

• In person in the Finance Department during normal business hours
• Check or money order by mail (payment is not considered made until it is received by the Village). Please include a copy of the citation, or reference the citation # on the check or money order
• In the payment drop box outside of Village Hall, by check or money order (Please include a copy of the citation or reference the citation # on the check or money order). DO NOT PUT CASH IN THE DROP BOX.
• Online through the Village’s website (hpil.org). Convenience Charges do apply.
• Payments are not accepted by phone

If you would like information on how to dispute a citation, contact the Traffic Division.

All payments or discussions involving collections must be handled through the collection agency. Please respond to them as they will have the information needed to discuss the situation.