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1. When is my water bill issued and/or due?

Water bills are issued and mailed on the 1st of each month.  Water Bills are due on or before the 21st of each month, regardless of the day of the week it falls on.

2. What happens if I don't pay my water bill by the due date (21st of the month)?

When payment in full is not received by the 21st of the month, a 10% penalty is added to the account. A termination notice is sent out on the 22nd of the month with an updated amount now due (original billed amount plus late fee), and a secondary due date equal to the 34th day from the original bill being issued.

3. What do I do if I receive a Termination Notice?

The quickest and easiest way to verify your account balance is to log into your water account at the Village’s Website (hpil.org) and check your balance. You are also able to view past bills and make payments here as well. You will need your account number and the name on your account, as found on your bill.

If you have not yet made your payment, remit payment before the due date on the Termination Notice to avoid further penalties and service interruption.

4. How do I Sign up for Water and Sewer Service / Add a Tenant to my Water Billing Account / Make Changes or Update information on my Water Billing Account / Sign up for Auto Payment Bank Drafting?

Email waterbilling@hpil.org (Please make your address the email subject line) requesting any of the above items. A water service billing representative will respond with any attached forms and/or instructions. All these requests can be handled and processed through email, so there is no need to make an additional trip to Village Hall.

5. I am selling my home in Hanover Park, what do I need to do?

All residents selling their home in Hanover Park need to purchase a Transfer Tax Stamp prior to the closing.

The homeowner, realtor, or lawyer must call the Finance Department at 630-823-5790 at least 3 business days prior to the closing to request the Stamp (No walk-in requests will be honored). When purchasing the stamp, you will need the MYDec or PTAX-203 form and the Village of Hanover Park’s Real Estate Transfer Tax Declaration form.

All outstanding monies due to the Village must be paid prior to obtaining a transfer stamp. This includes tickets, invoices, liens and judgments, and a final water bill.

6. Do I need to purchase a transfer stamp for a quick claim deed?

Yes, a quick claim deed requires the purchase of a transfer stamp. The homeowner or lawyer must call the Finance Department at 630-823-5790 to request the Stamp (No walk-in requests will be honored).  A copy of the signed and notarized deed is required.

7. How do I pay for my Parking Ticket?

You can pay for your parking ticket:

• In person in the Finance Department during normal business hours
• Check or money order by mail (payment is not considered made until it is received by the Village). Please include a copy of the citation, or reference the citation # on the check or money order
• In the payment drop box outside of Village Hall, by check or money order (Please include a copy of the citation or reference the citation # on the check or money order). DO NOT PUT CASH IN THE DROP BOX.
• Online at the Village’s website (hpil.org) MC, Discover, or AMEX only. Convenience Charges do apply.
• Payments are not accepted by phone

If you would like information on how to dispute a citation, contact the Traffic Division.

8. What if I receive a letter or call from a Collection Agency representing Hanover Park?

All payments or discussions involving collections must be handled through the collection agency. Please respond to them as they will have the information needed to discuss the situation.