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1. What are the permitted uses in each zoning district?
2. What is the zoning of my property?
3. What if I want to make changes to my plans as work on the project progresses?
4. Is there financial assistance available for me to renovate my home?

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1. Ambulance Report or Medical Billing
2. Building Permit
3. Contractor Registration & Licensing
4. Freedom of Information Requests
5. Knox Box Information
6. Metra Station Parking Permit
7. Overnight Parking Permission
8. Rental Licensing and Inspections
9. Snow Plowing

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1. Where can I find information about Outdoor Dining Criteria?
2. Where can I apply for the free signs or marketing assistance the Village is offering?
3. Do I need a permit to put up tents in my parking lot?
4. How do I get the free signs and banners the Village is providing to businesses?
5. What kinds of signs/banners are available to my business free of cost?
6. Do I need a permit for outdoor dining?
7. What type of marketing assistance is the Village offering to small businesses?
8. What is the cost of the sign for the outdoor dining or sign permits?
9. What else do I need to submit along with my permit for outdoor dining?
10. How far apart do outdoor dining tables need to be?
11. How long is the permit for temporary tents valid?
12. Can I use the sidewalk in front of my restaurant for outdoor dining?
13. Will beauty salons and barber shops now be able to use sandwich board signs?
14. Can signs be put in the grass areas of the strip mall my business is in?
15. What are the hours I can allow outdoor dining?

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1. When is my water bill issued and/or due?
2. What happens if I don't pay my water bill by the due date (21st of the month)?
3. What do I do if I receive a Termination Notice?
4. How do I Sign up for Water and Sewer Service / Add a Tenant to my Water Billing Account / Make Changes or Update information on my Water Billing Account / Sign up for Auto Payment Bank Drafting?
5. I am selling my home in Hanover Park, what do I need to do?
6. Do I need to purchase a transfer stamp for a quick claim deed?
7. How do I pay for my Parking Ticket?
8. What if I receive a letter or call from a Collection Agency representing Hanover Park?

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1. What do I do about cash?
2. What do I do about perishables that may be burned?
3. What can we do about odors after fires?

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1. Do I live "in" a local government?
2. What is a County?
3. What is a Township?
4. What is Municipal Government?

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1. Where do I locate the Village's current union contracts?
2. Where can I find the current salary ranges for the Village's non-union positions and where can I locate all current employee salaries?
3. I'm having trouble applying or logging in, where can I get tech support?
4. How do I apply for a job and get a paper application?
5. I don’t own a computer; where can I go to access one to apply for a job?
6. Do I need to live in Hanover Park to be employed by the Village of Hanover Park?
7. Where can I find other Employment Opportunity Resources?

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1. Who do I call regarding permits?
2. How long is my building permit good for?
3. What documents are required to obtain a permit?
4. Can I submit a permit Can I submit a permit request online?
5. Can I pay by credit card?
6. What type of permits do I need?
7. Where can I get a Plat of Survey for my house?
8. What are the allowable construction hours in Hanover Park?
9. What is J.U.L.I.E.?
10. Fees and Bonds
11. Inspections
12. How do I get my bond money back and how long will it take?

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1. I am having a problem with wild animals. Will the police department respond and handle this?
2. What do I do if I see a coyote?

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1. Do I have to attend the training if I only have one unit?
2. Why is the seminar 8-hours and what will I learn?
3. What if I have difficulty attending one whole session for 8-hours?
4. Do I have to attend if I live out state?
5. How many seminars do I have to attend if I have more than one unit?
6. If I have attended a seminar in another town, will I be required to attend Hanover Park’s training as well?
7. What is a Crime Free Lease Addendum and how do I get one?
8. Does the ordinance require a criminal background check for rental applicants?
9. Does the ordinance require me to evict a tenant for one criminal incident?
10. Doesn’t the ordinance promote discrimination or profiling?
11. How can I be held responsible for the actions of my tenant?
12. Will my rental license be suspended or revoked any time a crime happens?
13. What happens if I do not comply with the Crime Free Ordinance?
14. Do I still need to be compliant with the ordinance if I rent to a family member and don’t really have a lease?
15. Am I able to bring my child to the seminar with me?
16. Where do i find a listing of Training Classes

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1. From where can I bond someone out?
2. Can I visit someone that is in jail at the Hanover Park Police Department?
3. How do I get information about Domestic Abuse, Domestic Violence or how can I obtain an Order of Protection?

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1. How do I get a copy of a police report?
2. How do I send a compliment about an employee or an officer?
3. Does the Village of Hanover Park have a severe storm siren or warning system?
4. What do I do if I hear the steady tone from the siren?
5. What do I do if I hear the wavering tone from the siren?
6. Does the Village of Hanover Park test the sirens?
7. What are the regulations regarding posting political signs?

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1. If my vehicle is impounded, what is the procedure to get it back?
2. If my vehicle is impounded, how do I appeal the reason it was impounded?

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1. How do I dispute a parking ticket?
2. Does Hanover Park prohibit parking overnight on village streets?
3. How do I get permission to park my vehicle on the street between 2 and 6 a.m.?
4. Can I park my vehicle across the sidewalk?
5. Can I park on the street after it snows?
6. What are the METRA parking regulations and how do I pay?

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1. Are Hanover Park Police Officers trained to de-escalate altercations by using peaceful conflict resolution strategies?
2. Are Hanover Park Police officers forbidden to use chokeholds? Are they allowed to transport prisoners in the prone position?
3. Are Hanover Park Police Officers required to intervene if they witness another officer using excessive force? Will officers be reprimanded if they fail to intervene?
4. Are Hanover Park Police Officers forbidden from shooting at moving vehicles?
5. Is there a clear and enforced use-of-force continuum that details what weapons and force are acceptable in a wide variety of police-civilian interactions?
6. Are Hanover Park Police Officers required to exhaust every other possible option before using excessive force?
7. Are Hanover Park Police Officers required to give a verbal warning to civilians before drawing their weapon or using excessive force?
8. Are Hanover Park Police Officers required to report each time they use force on civilians?
9. Are Hanover Park Police Officers thoroughly vetted to ensure that they do not have a history with abuse, racism, xenophobia, homophobia, transphobia, or discrimination?
10. Are Hanover Park Police Officers trained to perform and seek necessary medical action after using force?
11. Is there an early intervention system enforced to correct officers who use excessive force?
12. How many excessive force complaints does an officer have to receive before they are reprimanded? Before they are terminated?
13. Is there a report on civilian deaths that occurred in custody as a result of use of excessive force by a police officer?
14. How does the Hanover Park Police Department handle citizen complaints?
15. Is the Hanover Park Police Department familiar with the President’s Task Force on 21st Century Policing Report?
16. Does the Hanover Park Police Department regularly review and update department policies and employ best practices?

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1. Can the Village post a lower speed limit on my street to slow down traffic?
2. What are the criteria for putting in a stop or yield sign?
3. How does the Village decide where to put in a traffic signal?
4. Won’t speed bumps slow traffic on our streets?
5. Can my neighborhood get a “Children at Play" sign posted?
6. Can we have a crosswalk at this intersection?
7. How does the police department address problems of speeding vehicles?

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1. When does hydrant flushing take place?
2. Why are hydrants flushed?
3. What can I do to prevent my pipes from freezing?
4. I’m experiencing low water pressure, what can I do?
5. There is a dead animal in the street, what should I do?
6. If my sanitary sewer backs up, who should I call?
7. Is your street light out, flickering or just not working properly?

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1. Does the Public Works Department plow all streets in the Village?
2. Can I park on the street after a snow fall?
3. How is it decided which streets get plowed first?
4. How soon after a snowfall do plowing and salting operations begin?
5. Can I shovel snow from a sidewalk or driveway entrance into the street?
6. What if the fire hydrant in front of my home gets covered with snow?
7. Why is the snow plowed back into my driveway after I have shoveled?
8. How is snow removal handled on my cul-de-sac?
9. Will the Village replace my mailbox if it is damaged by a snowplow?
10. I tried to flag down a snow plow driver to ask him a questions and he did not stop. Why?

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1. Where is Wednesday Night Live Located?
2. What are the dates & times for the concerts?
3. What if there is bad weather?
4. Where can I park?
5. What time can I set up my chairs?
6. What am I allowed to bring to the concert?
7. Can I bring in my own food & drink?
8. Is alcohol permitted?
9. Is smoking permitted?
10. Can I bring my dog?
11. Have a question?