Snow Removal & Policies

Contacting the Village

Except in an emergency, please avoid calling the Village or Police Department during a snow storm so that emergency calls can get through. In emergencies, dial 911. Following a snowfall, non-emergency calls can be made to 630-823-5700 from 8 a.m. to 4:30 p.m. Call 630-823-5500 after 4:30 p.m.

Anti-Icing Program

The Village of Hanover Park has taken a proactive stance on anti-icing since 2002. Anti-icing is the application of a blended liquid containing salt brine and sugar beet juice, applied before the storm.The liquid is applied once a week at all stop intersections, hills, curves, and school zones. This material prevents the bond of snow and ice to the pavement and enables us to use less road salt to achieve the same results and save money.


The snowplowing service operates as follows:

  • Main streets are cleared first, secondary (residential) streets are second, and cul-de-sacs are cleared last.
  • Intersections are salted after snowplowing. In cases of severe icing, intersections and straight sections of road are salted immediately.
  • Snowplow drivers are instructed to avoid stopping and talking to residents.
  • Snowplowing FAQ's 


A Village ordinance prohibits parking on Village streets for 24 hours following a two-inch or more snowfall.


A Village ordinance requires sidewalks to be cleared of snow within 24 hours of a two-inch or more snowfall. This allows safe access for pedestrians.

Garbage Pickup

Place garbage out two hours before pickup on or close to the driveway to minimize garbage containers becoming snow covered due to the plows.

Take Precautions to Help prevent frozen Water Pipes

Winters in Illinois can get very cold.  Residents should be aware of the potential for their water pipes to freeze and the extensive damage that can result.  Many costly repairs can be avoided by practicing a few activities that will safeguard your home.

  •  If you’re going to be out of town over the winter, you should not leave your thermostat lower than 55-60 degrees. Any temperature lower than this can freeze the plumbing near your outside walls.  Have someone check on your home during the severe cold to make sure everything is ok.
  • Open cabinets and closets that contain water lines to allow warm air to circulate around the plumbing.
  • Check for drafts and poorly heated areas with plumbing nearby.  Pipes most susceptible to freezing are typically those near outer walls, in crawl spaces, attics and basements.
  • Do not leave garage doors open.  
  • Make sure that outside spigots are turned off and garden hoses are disconnected.  If you’re still worried, you can also buy insulated caps that fit over the spigots to keep them warm.
  • Allow cold water to drip through faucets.  Running or dripping water can prevent water lines from freezing. 
  • Homeowners can wrap any exposed pipes in their home with foam pipe insulation or heat tape that has the UL seal of approval.

 Please make sure that your inside water shut-off valve works and that you know where this important valve is located. Keep your contact information updated with the Village’s water billing department in order to be reached in the event of an emergency.  The water billing phone number is (630) 823-5799.

 If you suspect that your pipes have frozen call Public Works at (630) 823-5700 Monday through Friday between 8:00 am and 3:30 pm or contact a local licensed plumber.  Improper thawing could cause pipes to burst and add to the problem.  

 Following these tips could help ensure a good winter season for you and your home.